Privacy Policy
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1. Introduction
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our travel booking platform. We are committed to protecting your privacy and ensuring transparency in our data practices.
By using our services, you consent to the collection and use of your information as described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
Personal Information
When you create an account or make a booking, we collect:
- Full name, email address, and phone number
- Date of birth and gender
- Passport or government ID information (for international travel)
- Payment card details and billing address
- Travel preferences and special requirements
Automatically Collected Information
- IP address, browser type, and device information
- Pages visited, search queries, and booking history
- Location data (with your permission)
- Cookies and similar tracking technologies
Information from Third Parties
We may receive information from service providers (airlines, hotels, bus operators), payment processors, and social media platforms if you choose to connect your accounts.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Process bookings, confirmations, and provide customer support
- Payment Processing: Handle transactions and prevent fraud
- Communication: Send booking confirmations, updates, and promotional offers
- Personalization: Customize your experience based on preferences and history
- Analytics: Improve our services and understand user behavior
- Legal Compliance: Fulfill legal obligations and enforce our terms
- Security: Protect against unauthorized access and fraudulent activities
4. Information Sharing
We share your information only in the following circumstances:
Service Providers
We share necessary information with airlines, hotels, bus operators, and taxi services to fulfill your bookings. These providers have their own privacy policies governing the use of your information.
Payment Processors
Payment information is shared with secure payment gateways to process transactions. We do not store complete credit card details on our servers.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive information
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection practices
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal information
- Correction: Update inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your data for certain purposes
- Portability: Receive your data in a structured, machine-readable format
- Withdrawal of Consent: Withdraw consent for data processing at any time
To exercise these rights, please contact our privacy team at privacy@yourplatform.com.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified through email or prominent notice on our platform.
The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team: privacy@yourplatform.com
Data Protection Officer: dpo@yourplatform.com
Phone: +1 (800) 123-4567
Address: 123 Travel Street, New York, NY 10001, USA
This Privacy Policy is effective as of the date stated above and applies to all users of our platform. By using our services, you acknowledge that you have read and understood this policy.